Return and exchange policy for goods in korea all lashes.

1. Return of goods

1.1 The goods can be returned within 5 days from the date of delivery.

1.2 The product must be in its original packaging, unused and in a resalable condition.

1.3 To make a return, you must provide a receipt or proof of purchase.

1.4 Returns are made at the customer’s request and at his own expense.

2. Exchange of goods

2.1 The product can be exchanged within 5 days from the date of delivery.

2.2 The product must be in its original packaging, unused and in a resalable condition.

2.3 The exchange of goods is carried out for goods of the same category or for goods of equivalent value or with an additional payment.

2.4 To exchange, you must provide a receipt or proof of purchase.

3. Exceptions

3.1 Products that show signs of use or damage cannot be returned or exchanged.

3.2 Expired goods. In case of expired goods or damaged goods, our company provides the following options:

1. Return or exchange: If the product was purchased from our store and has expired or shows obvious signs of damage, we offer the possibility of returning or exchanging the product for a similar or equivalent product.

2. Full Refund: In case the item is not eligible for exchange or the buyer prefers to return the money, we will issue a full refund for the item to the same payment method that was used for the purchase.

3. Providing compensation: In some cases, we may offer compensation in the form of a discount on your next purchase.

4. Return and exchange process:

4.1 To arrange a return or exchange, please contact the manager on Instagram @korea_all_lashes

4.2 Once your return or exchange request has been confirmed, please provide the item and proof of purchase (receipt of funds transfer, order number)

5. Refunds:

5.1 Refunds are made within 2-3 business days from the date of receipt of the returned goods.

5.2 The refund amount may be reduced by the cost of delivery, if any.

5.3 Refunds are made to the same payment method that was used for purchase.

5.4 We reserve the right to refuse a refund if the terms of our returns and exchanges policy are breached.